|
|
| Help - Contact Support |
|
|
If you cannot find the information you are looking for with reference to our help section, please contact your library with a detailed description of your problem or question.
Alaska State Library
Anchorage Public Library
Capital City Libraries
Consortium Library, University of Alaska Anchorage
Fairbanks North Star Borough Public Library
Juneau Public Libraries
Kenai Community Library
Ketchikan Public
Kettleson Memorial Library
Palmer Public Library
Petersburg Public Library
Seward Community Library
University of Alaska Fairbanks, Elmer E. Rasmuson Library
University of Alaska Southeast, William Egan Library
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
|
